We’re excited to share that de-escalation training videos are now available to all in multiple languages. These resources are designed to help your team handle challenging situations professionally and confidently. You can access the training through the link below.

As a valued BSCNZ member, you also gain access to exclusive reporting and branding features that make managing and showcasing your team’s progress easier than ever.

What This Means for You

• Track Your Staff’s Progress: We can set you up as a Group Manager, giving you the ability to log in and see exactly which staff members have completed the training.
• Co-branded Certificates: Upon completion, your staff will receive certificates featuring your company logo alongside BSCNZ branding—perfect for reinforcing professionalism and recognition.

 Why This Matters

Investing in de-escalation training not only improves workplace safety and customer satisfaction but also demonstrates your commitment to staff development and industry best practices.

 How to Get Started

To activate these features, simply reply to this email janine.fillet@bsc.org.nz with:

1. The email address of the person who should have access to the reporting dashboard.
2. A high-resolution copy of your company logo (for certificate branding).

Once we receive this information, we’ll set up your account so you can start tracking your team’s progress and celebrating their achievements.

Access the training here:https://bscnz.my.intuto.com/token/use?t=c3J5rEUMmt

Download cleaner user guide here

Acknowledgement
These training videos have been made possible thanks to the generous support of the Workforce Futures Fund | Tahua Rāngamahi Anamata. Without their commitment to building safer, more resilient workplaces, this resource for the commercial cleaning industry would not exist.